The Fifth Discipline - Peter Senge

(Gery Sasko) #1

Recently, I re-read Peter Senge’s The Fifth Discipline and his management insights still ring compelling and fresh. Currently, I am doing work with a fine company on customer engagement. I use the mental models concept as a way of understanding each person’s role in customer encounters and the mental model that crystalizes and becomes the company’s views - and ultimately its business model and actions. Without active awareness & self-reflection, one’s position never effectively evolves.
Gery Sasko - President
Intrafocus Management Consulting